Accessibility Statement

Last Updated: February 2, 2026

At Oaxaca Hardware, we are committed to providing an inclusive, accessible online experience for all customers, including individuals with disabilities. This Accessibility Statement outlines our efforts to comply with the Americans with Disabilities Act (ADA)Section 508 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG 2.1, Level AA) standards.

Our goal is to ensure that everyone can access, navigate, and use our website and services effectively.

Commitment to Accessibility

  • Oaxaca Hardware is dedicated to providing equal access to all users, including those using assistive technologies.
  • We aim to make our website perceivable, operable, understandable, and robust for all visitors.
  • Accessibility is ongoing: we review, update, and improve our website regularly to meet evolving standards.
  • All new products, content, and website features are evaluated for accessibility before being published.

Accessibility Features

To support an inclusive user experience, our website includes the following features:

  • Keyboard Navigation: Full site navigation is possible using only a keyboard.
  • Screen Reader Compatibility: Oaxaca Hardware supports screen readers such as JAWS, NVDA, and VoiceOver.
  • Alternative Text: All meaningful images include descriptive alt text.
  • Clear Headings & Structure: Proper headings (H1, H2, H3) are used for easy content navigation.
  • High Contrast & Readability: Text and background contrast meet or exceed WCAG standards.
  • Resizable Text: Text size can be increased up to 200% without breaking page layout.
  • Accessible Forms: Forms have clear labels, instructions, and error messages.
  • Consistent Navigation: Menu structure and links are consistent across all pages.
  • Focus Indicators: Interactive elements highlight focus for keyboard users.
  • Captions & Transcripts: Multimedia content includes captions or transcripts when available.
  • Accessible Shopping Cart & Checkout: Forms and buttons follow accessibility standards.

Technical Compliance

  • Oaxaca Hardware follows WCAG 2.1 Level AA guidelines for accessibility.
  • Regular accessibility testing is performed using:
    (a) Automated tools
    (b) Manual testing with assistive technologies
    (c) User testing feedback from customers with disabilities
  • We continuously monitor for:
    (a) Broken links
    (b) Missing alt text
    (c) Color contrast issues
    (d) Form and button accessibility

Limitations

Despite our efforts, some areas of our website may not yet be fully accessible due to:

  • Third-party tools or embedded content outside our control
  • Newly added features not yet fully tested for compliance
  • Technical limitations of certain devices, browsers, or assistive technologies

Oaxaca Hardware is committed to addressing these limitations promptly and improving accessibility over time.

Feedback & Assistance

We welcome feedback to improve website accessibility. If you encounter any accessibility barriers, please contact us:

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM PST

Please include:

  • URL of the page or feature
  • Description of the accessibility issue
  • Device, browser, and assistive technology used (if applicable)

Response Timeline:

  • Oaxaca Hardware will acknowledge your inquiry within 24 hours
  • Full response or resolution will be provided within 48–72 hours

Alternative methods of accessing information or services can be provided if requested.

Accessibility for Shopping & Checkout

  • Product pages, shopping carts, and checkout processes are designed for accessibility.
  • Users can navigate, select, and purchase products without barriers.
  • Order confirmation, shipping, and account notifications are accessible via email or phone support.

Third-Party Content & Services

  • Oaxaca Hardware may link to or integrate third-party content (e.g., payment gateways, shipping providers, embedded videos).
  • We cannot guarantee accessibility of third-party websites.
  • Customers are encouraged to review accessibility policies of external services before use.

Training & Awareness

  • Oaxaca Hardware employees receive regular training on accessibility standards and inclusive practices.
  • Staff are trained to respond to customer inquiries regarding accessibility and provide alternative formats if needed.

Continuous Improvement

  • Accessibility is an ongoing commitment. Oaxaca Hardware regularly:
    (a) Reviews website pages for compliance
    (b) Updates content for clarity and readability
    (c) Adds accessibility features to new functionality
    (d) Evaluates customer feedback for improvements

Legal Compliance

This Accessibility Statement is intended to comply with:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • Web Content Accessibility Guidelines (WCAG 2.1, Level AA)

Oaxaca Hardware strives to exceed minimum compliance standards wherever possible to ensure a seamless experience for all users.

Alternative Access

  • If you are unable to access any part of our website or need assistance:
    (a) Contact Oaxaca Hardware by email or phone
    (b) Request content in alternative formats (PDF, large print, screen-reader compatible)
  • We will provide assistance promptly and free of charge

Updates to this Statement

  • Oaxaca Hardware may update this Accessibility Statement periodically to reflect improvements, legal changes, or new technology.
  • Updates will include a revision date at the top.
  • Users are encouraged to review this page regularly.

Contact Information

Business Name: Oaxaca Hardware

Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States

Email: support@oaxacahardware.com

Phone: +1 (323) 731-7971

Live Chat: Available on the website during business hours

Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)