Privacy Policy

Last Updated: February 2, 2026

At Oaxaca Hardware, your privacy is extremely important to us. This Privacy Policy explains in full detail how we collect, use, store, protect, share, and manage your personal information when you visit, interact with, or make a purchase from https://oaxacahardware.com

By accessing or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy.

Company & Contact Information

Business Name: Oaxaca Hardware

Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States

Email: support@oaxacahardware.com

Phone: +1 (323) 731-7971

Live Chat: Available on the website during business hours

Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Applicability & Scope

This Privacy Policy applies to:

  • Website visitors
  • Customers placing orders
  • Users contacting customer support
  • Marketing and advertising interactions
  • Newsletter and promotional communications

This policy applies only to online activities conducted through our website and does not apply to offline interactions.

Categories of Information We Collect

1. Information You Provide Directly

When you interact with Oaxaca Hardware, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • Communication history with support

2. Payment Information

  • Payments are processed through secure third-party payment processors.
  • Oaxaca Hardware does not store or process full credit card or banking details.
  • We only receive confirmation of payment status.

3. Automatically Collected Data

When you browse our website, we automatically collect:

  • IP address
  • Device type and operating system
  • Browser type and language
  • Pages viewed and time spent
  • Referring URLs
  • Date and time of access

This information is used strictly for analytics, security, and performance optimization.

4. Cookies, Pixels & Similar Technologies

We use:

  • Essential cookies
  • Functional cookies
  • Analytics cookies (e.g., Google Analytics 4)
  • Advertising pixels

These technologies help us:

  • Enable website functionality
  • Improve site performance
  • Measure marketing effectiveness
  • Prevent fraud

You may disable cookies via your browser settings, though some features may not function properly.

Purpose of Data Collection

Your information is used to:

  • Process and fulfill orders
  • Deliver products within the United States
  • Provide customer support
  • Send transactional emails
  • Improve website usability
  • Detect fraud and unauthorized activity
  • Comply with legal and tax obligations
  • Enforce our policies and terms

Legal Grounds for Processing (U.S. & California Compliance)

We process personal information based on:

  • Contractual necessity (order fulfillment)
  • Legitimate business interests
  • Legal compliance
  • User consent (where applicable)

Sharing & Disclosure of Information

We may share personal information only with trusted parties, including:

  • Payment processors
  • Shipping and logistics partners
  • Email communication platforms
  • Analytics and advertising providers
  • Legal or regulatory authorities (when required by law)

We do not sell personal information.

California Privacy Rights (CCPA / CPRA)

California residents have the right to:

  • Know what personal data we collect
  • Request access to their data
  • Request deletion of personal data
  • Opt out of the sale or sharing of personal data
  • Receive equal service without discrimination

Requests can be sent to: support@oaxacahardware.com

“Do Not Sell or Share My Personal Information”

Oaxaca Hardware does not sell or share personal information for monetary value.
However, California residents may formally submit an opt-out request via our Do Not Sell My Data page or by email.

Click here for our Online Opt out request form

Data Retention Policy

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal and tax compliance
  • Fraud prevention
  • Customer service

Once data is no longer required, it is securely deleted or anonymized.

Data Security Measures

We protect your data using:

  • SSL encryption
  • Secure hosting infrastructure
  • Access control systems
  • Regular security monitoring
  • Fraud detection tools

While no system is completely secure, we take all reasonable steps to safeguard your information.

User Rights & Choices

You may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion (subject to legal obligations)
  • Opt out of marketing emails

Requests can be sent to support@oaxacahardware.com

Marketing Communications

  • Promotional emails are sent only with consent or legitimate interest.
  • You may unsubscribe at any time via the email link or by contacting support.
  • Transactional emails are mandatory for order fulfillment.

Children’s Privacy Protection

  • Oaxaca Hardware does not knowingly collect data from children under 13.
  • If such data is discovered, it will be promptly deleted.

Third-Party Services & External Links

Our website may link to third-party platforms.
Oaxaca Hardware is not responsible for the privacy practices, content, or security of third-party websites.

Advertising, Analytics & Google Compliance

Oaxaca Hardware complies with:

  • Google Ads policies
  • Google Merchant Center requirements
  • Google Analytics data protection rules

We do not use deceptive advertising, hidden data collection, or misleading practices.

Cross-Border Data Transfers

Although Oaxaca Hardware operates in the United States, some service providers may process data outside the U.S.
All transfers comply with applicable data protection laws and safeguards.

Law Enforcement & Legal Disclosure

We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect Oaxaca Hardware’s legal rights
  • Prevent fraud or security threats

Policy Enforcement

Failure to comply with this Privacy Policy may result in:

  • Suspension of services
  • Order cancellation
  • Legal action where applicable

Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted with a revised date.

Continued use of the website indicates acceptance of the updated policy.

Contact Information

For privacy-related inquiries or requests:

Oaxaca Hardware
📍 3660 W Pico Blvd, Los Angeles, CA 90019, United States
📧 support@oaxacahardware.com
📞 +1 (323) 731-7971
🕘 Monday – Friday, 8:00 AM – 6:00 PM (PST)