Shipping & Delivery Policy
Last Updated: February 2, 2026
This Shipping Policy explains in comprehensive detail how orders placed on Oaxaca Hardware are processed, shipped, delivered, tracked, and supported. This policy is designed to ensure full transparency, customer confidence, and strict compliance with Google Merchant Center requirements and applicable U.S. consumer protection laws.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Shipping Destinations
Oaxaca Hardware currently ships exclusively within the United States.
We do not offer international shipping at this time. Orders placed with international delivery addresses will not be processed.
Product Pricing
All product prices displayed on Oaxaca Hardware are listed in United States Dollars (USD)/$.
Prices shown on product pages exclude applicable sales tax, which is calculated and displayed clearly at checkout before payment confirmation (if applicable).
We do not apply hidden fees or extra charges.
Shipping Rates
We offer free standard shipping on all orders within the United States.
No shipping fees are added unless explicitly stated during checkout for special circumstances.
Shipping Origin
All orders placed on Oaxaca Hardware are shipped from our primary business location and fulfillment origin:
Oaxaca Hardware
3660 W Pico Blvd
Los Angeles, CA 90019
United States
Orders are dispatched from this location to ensure timely and reliable delivery.
Order Cut-Off Time
Orders placed by 5:00 PM (Pacific Standard Time—PST, GMT-08:00) on business days (Monday–Friday) are processed the same day.
Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.
Order Processing Time
All orders are processed, prepared, and dispatched within 1–2 business days (Monday–Friday) after payment confirmation.
During high-demand periods, processing times may vary slightly, but customers will be notified of any significant delays.
Delivery Time
Once shipped, orders are typically delivered within 4–5 business days, depending on destination and carrier performance.
Total Delivery Time
The total estimated delivery timeframe is 5–7 business days, including order processing and transit time.
Delivery times may be affected by external factors such as weather conditions, carrier delays, or peak shipping seasons.
Tracking Information
Once your order is shipped, you will receive a confirmation email containing your tracking number.
Tracking updates may take 24–48 hours to become active.
Customers are responsible for monitoring tracking information until delivery is completed.
Packaging & Order Protection
All products are securely packaged using protective materials appropriate to the item type to prevent damage during transit.
We take reasonable measures to ensure products arrive in good condition.
Address Accuracy & Verification
Customers are responsible for providing accurate and complete shipping addresses at checkout.
Incorrect or incomplete addresses may result in delivery delays, failed deliveries, or returned packages.
Oaxaca Hardware is not responsible for delivery issues caused by address errors provided by the customer.
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped.
Once an order has been dispatched, cancellation is no longer possible.
Refunds for canceled orders are processed according to our Return & Refund Policy.
Change of Shipping Address
Shipping address changes are permitted within 24 hours of placing the order.
After processing begins, address changes cannot be guaranteed.
Customers must contact support immediately to request address modifications.
Failed Delivery / Missed Delivery Attempts
If delivery fails due to an incorrect address or repeated missed delivery attempts, the carrier may return the package.
Our support team will contact the customer to arrange reshipment or provide alternative solutions where possible.
Damaged, Missing, or Incorrect Items
If an order arrives damaged, missing items, or with incorrect products, customers must notify us within 48 hours of delivery.
To assist with resolution, customers may be required to provide:
- Photos of the damaged item or packaging
- Order number and delivery details
Claims submitted after 48 hours may not be eligible for resolution.
Lost or Delayed Packages
If a shipment is significantly delayed or appears lost, customers should contact our support team.
We will work with the carrier to investigate and assist in resolving the issue where reasonably possible.
Delivery Confirmation
Delivery confirmation is determined by carrier tracking status.
Once an order is marked as delivered by the carrier, responsibility transfers to the customer unless an investigation determines otherwise.
VAT, Taxes & Import Fees
As Oaxaca Hardware ships only within the United States:
- No VAT or import duties apply
- Applicable sales tax is calculated at checkout according to local regulations
Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Monitoring order tracking
- Reporting issues within stated timeframes
- Ensuring safe receipt of delivered packages
Our Responsibilities
Oaxaca Hardware is responsible for:
- Timely order processing
- Providing tracking information
- Assisting customers with delivery-related concerns
- Maintaining transparency throughout the shipping process
Invoices & Documentation
Order confirmations, receipts, and transaction records are provided electronically via email upon purchase completion.
Sustainability & Packaging
We strive to minimize environmental impact by using efficient packaging practices whenever possible, without compromising product protection.
Security & Fraud Prevention
All orders are subject to verification.
Suspicious or fraudulent transactions may be delayed or canceled to protect customers and our business.
Business & Contact Information
Business Name: Oaxaca Hardware
Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States
Email: support@oaxacahardware.com
Phone: +1 (323) 731-7971
Live Chat: Available on the website during business hours
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Policy Updates
Oaxaca Hardware reserves the right to update or modify this Shipping Policy at any time.
Changes will be posted on this page with the updated revision date.