Return & Refund Policy

Last Updated: February 2, 2026

At Oaxaca Hardware, we are committed to ensuring every customer has a smooth, transparent, and fair shopping experience. This Return & Refund Policy provides comprehensive details about returns, refunds, exchanges, cancellations, and responsibilities for both customers and Oaxaca Hardware. It is designed to comply fully with U.S. consumer protection laws.

By placing an order on our website, you confirm that you have read, understood, and agreed to this policy.

Return Window

Customers may request a return within 30 days of delivery.

  • This time frame allows you to inspect your product thoroughly.
  • Returns requested outside this window may be denied unless the item is defective or damaged.
  • The return window applies to all standard products unless otherwise noted on the product page.

Exchange Policy

  • Exchanges are available for items that are damaged, defective, incorrect, or unwanted.
  • Exchanges are only processed for products of equal value.
  • Replacement items will be shipped once the returned item is received and inspected.
  • Exchanges are subject to product availability.

No Restocking Fee

  • Oaxaca Hardware does not charge restocking fees.
  • Eligible returns and exchanges are free of additional or hidden costs.
  • We aim for a transparent and hassle-free process for every customer.

Return Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

  • Unused, uninstalled, and in original condition
  • Complete packaging, including manuals, accessories, and components
  • No signs of wear, damage, modification, or misuse
  • Must be resalable—incomplete or damaged items cannot be accepted

Return Shipping Costs

  • Oaxaca Hardware provides prepaid return shipping labels for eligible returns.
  • If a label is not included, customers can request one by contacting support@oaxacahardware.com
  • Customers are not charged extra shipping fees for authorized returns.

How to Initiate a Return (Step-by-Step)

1. Check Eligibility

  • Confirm the item meets the return eligibility requirements.
  • Ensure you are within the 30-day return window.

2. Contact Oaxaca Hardware Support

3. Receive Return Instructions

  • Oaxaca Hardware will respond with detailed steps to complete your return.
  • A prepaid return shipping label will be provided if applicable.

4. Package the Item Securely

  • Place the item in its original packaging.
  • Include all accessories, manuals, and parts.

5. Ship the Item

  • Use the provided return label and approved carrier.
  • Retain the tracking number for reference.

6. Inspection by Oaxaca Hardware

  • Once received, Oaxaca Hardware inspects the item to verify eligibility.

7. Refund or Exchange Processed

  • Refunds are issued to the original payment method within 7 business days.
  • Exchanges are shipped promptly after inspection and approval.
  • Customers receive an email confirmation when the process is complete.

Return Methods

  • All returns must be shipped via authorized mail or carrier.
  • Returns sent without prior authorization may be rejected or returned.

Refund Processing Time

  • Refunds are processed within 7 business days after inspection.
  • Processing times may vary depending on your bank or payment provider.
  • Exchanges are shipped immediately after return approval.

Customer Responsibilities

Customers are responsible for:

  • Initiating returns within the allowed timeframe
  • Providing accurate order details and reason for return
  • Packaging the item securely
  • Using the approved return method and label
  • Reporting damaged, defective, or missing items within 48 hours of delivery

Our Responsibilities

Oaxaca Hardware is responsible for:

  • Providing clear return instructions
  • Inspecting returns fairly and efficiently
  • Issuing refunds and processing exchanges promptly
  • Assisting customers with lost, delayed, or damaged returns

Return Address

All returns must be shipped to:

Oaxaca Hardware Returns Department
3660 W Pico Blvd
Los Angeles, CA 90019
United States

Note: Please don’t send any items without approval. Returns without approval may not be accepted.

Damaged, Defective, Incorrect, or Missing Items

  • Report within 48 hours of delivery.
  • Provide clear photos of the item and packaging.
  • Oaxaca Hardware will provide instructions for return, exchange, or replacement.

Lost Parcel Policy

  • Oaxaca Hardware is not responsible for packages lost due to incorrect customer-provided addresses.
  • Support will assist with carrier investigations for lost parcels.

Order Cancellation Policy

  • Orders may be canceled within 24 hours of purchase if not yet shipped.
  • Once processed and dispatched, orders cannot be canceled and must follow the return process.

Lost or Missing Returns

  • Customers must provide tracking information for lost returns.
  • Oaxaca Hardware will assist with carrier investigations.
  • Lost returns without proof may not be refunded.

Late or Missing Refunds

  • If refunds are not received within 7 business days after approval, contact support.
  • Oaxaca Hardware will assist in resolving delays caused by payment providers.

Items Returned Without Approval

  • Unauthorized returns may be rejected or returned to sender.
  • Always obtain prior authorization before returning items.

Policy Abuse Prevention

  • Repeated abuse of return privileges may result in restrictions or account review.

Fraud, Abuse & Safety Protection

  • Orders are verified for fraud or suspicious activity.
  • Oaxaca Hardware reserves the right to cancel fraudulent orders to protect customers and the business.

Business Information

Business Name: Oaxaca Hardware

Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States

Email: support@oaxacahardware.com

Phone: +1 (323) 731-7971

Live Chat: Available on the website during business hours

Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Policy Updates

  • Oaxaca Hardware reserves the right to update this policy at any time.
  • Updates will be posted with a revision date on this page.
  • Customers should check regularly for changes.