Payment Policy
Last Updated: February 2, 2026
At Oaxaca Hardware, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, security measures we use, and your rights and responsibilities when making a purchase on our website.
This policy is drafted in accordance with U.S. federal and state laws, and industry best practices for eCommerce guidelines.
Accepted Payment Methods
We currently accept the following secure payment methods on www.oaxacahardware.com:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- JCB
- Mastercard
- Visa
- Mastercard
All payments must be made in U.S. dollars (USD). We do not accept cash, checks, bank transfers, or payment upon delivery.
Payment Processing
- Payments are processed at the time the order is placed.
- Orders are not confirmed or shipped until payment authorization is successfully completed.
- If a payment is declined or fails authorization, the order will not be processed.
Payment Security & Encryption
Your payment security is our highest priority.
- All transactions are protected using SSL (Secure Socket Layer) encryption.
- Oaxaca Hardware does not store, process, or retain full credit/debit card numbers.
- Payment information is handled directly by PCI-DSS compliant payment processors.
We implement administrative, technical, and physical safeguards to protect your personal and financial information against unauthorized access, misuse, or disclosure.
Fraud Prevention & Verification
To protect our customers and our business from fraud:
- We may perform automated or manual verification checks on certain orders.
- Orders flagged as high-risk may require additional verification or may be canceled.
- Oaxaca Hardware reserves the right to cancel any order suspected of fraud, abuse, or unauthorized payment activity.
If additional verification is required, our support team will contact you using the details provided at checkout.
Billing Information Accuracy
Customers are responsible for ensuring that:
- Billing details match the information on file with the payment provider.
- The billing address, card details, and contact information are accurate and up to date.
Oaxaca Hardware is not responsible for payment failures caused by incorrect billing information.
Taxes & Charges
- Applicable U.S. sales taxes are calculated and displayed at checkout, as required by law.
- Prices shown on the website do not include taxes unless explicitly stated.
- Oaxaca Hardware does not charge hidden fees or unauthorized surcharges.
Any bank fees, currency conversion fees, or charges imposed by your card issuer are the responsibility of the customer.
Payment Confirmation & Receipts
- Once payment is successfully completed, you will receive an order confirmation email.
- The confirmation email serves as your payment receipt and proof of purchase.
- If you do not receive a confirmation email, please check your spam folder or contact our support team.
Failed or Reversed Payments
If a payment:
- Fails
- Is reversed
- Is charged back
Oaxaca Hardware reserves the right to:
- Cancel the associated order
- Suspend delivery or services
- Restrict future purchases if abuse is detected
Chargebacks & Disputes
We strongly encourage customers to contact Oaxaca Hardware support first before initiating a chargeback.
- Unauthorized or abusive chargebacks may result in account restrictions.
- Chargebacks are reviewed in accordance with card network.
- Providing false information during disputes may lead to permanent account suspension.
Refunds & Payment Method
- Approved refunds are issued to the original payment method used at checkout.
- Refund timelines depend on the payment provider but typically take 7 business days.
Please refer to our Return & Refund Policy for full details.
Subscription & Recurring Payments
Oaxaca Hardware does not currently offer subscription-based or recurring billing services.
If this changes in the future, customers will be clearly informed before enrollment.
Limitation of Liability
Oaxaca Hardware is not liable for:
- Delays caused by payment processors or banks
- Unauthorized transactions beyond our reasonable control
- Temporary service interruptions due to system maintenance or external factors
Policy Updates
Oaxaca Hardware reserves the right to update or modify this Payment Policy at any time to reflect:
- Legal or regulatory changes
- Payment provider updates
- Business operation changes
The latest version will always be available on our website with the updated revision date.
Business & Contact Information
For questions related to payments or billing, please contact:
Business Name: Oaxaca Hardware
Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States
Email: support@oaxacahardware.com
Phone: +1 (323) 731-7971
Live Chat: Available on the website during business hours
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
By placing an order on Oaxaca Hardware, you acknowledge that you have read, understood, and agreed to this Payment Policy.