FAQs
Welcome to the Oaxaca Hardware Help Center. This FAQ page is designed to answer the most common questions about our products, orders, shipping, returns, payments, warranties, and policies. Our goal is to provide clear, transparent, and detailed information so you can shop with confidence.
If you need further assistance, our support team is always happy to help.
1. About Oaxaca Hardware
What is Oaxaca Hardware?
Oaxaca Hardware is a USA-based online store specializing in tools, hardware, home improvement, and garden-related products. We focus on providing practical, reliable, and value-driven products for everyday use by homeowners, DIY enthusiasts, and professionals.
Where is Oaxaca Hardware located?
Oaxaca Hardware operates from:
Address: 3660 W Pico Blvd, Los Angeles, California 90019, United States
How can I contact Oaxaca Hardware?
You can reach us through the following channels:
- Email: support@oaxacahardware.com
- Phone: +1 (323) 731-7971
- Live Chat: Available directly on our website during business hours
What are your business hours?
- Monday – Friday: 8:00 AM – 6:00 PM (Pacific Standard Time, GMT-08:00)
- Closed on weekends and major U.S. public holidays
2. Products & Availability
What types of products do you sell?
We sell a wide range of tools, hardware, home improvement, and garden essentials. Product availability may change based on demand, seasonality, and supplier stock.
Are your products new and authentic?
Yes. All products sold on Oaxaca Hardware are brand-new and unused. We do not sell used, refurbished, or counterfeit products.
Do you provide product manuals or instructions?
If a product includes a manufacturer manual or instructions, it will be included in the package or provided digitally where applicable.
Are product images and descriptions accurate?
We make every effort to ensure product images, specifications, and descriptions are accurate. However, minor variations in color, packaging, or design may occur due to manufacturer updates.
3. Ordering & Checkout
How do I place an order?
- Browse our website and select your desired product
- Add the item to your cart
- Proceed to checkout
- Enter your shipping and billing details
- Complete payment using an available payment method
You will receive an order confirmation email once your purchase is successful.
Can I place an order without creating an account?
Yes. You can check out as a guest. However, creating an account allows you to track orders more easily and manage your information.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement, provided the order has not yet been processed or shipped. Please contact support immediately for assistance.
4. Pricing & Payments
Are prices listed in USD?
Yes. All prices on Oaxaca Hardware are displayed in U.S. Dollars (USD).
Do prices include taxes?
Sales tax is applied where required by U.S. law and will be calculated at checkout based on your shipping address.
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available options may include major credit/debit cards and other payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. Oaxaca Hardware does not store your full payment card details.
5. Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
Where do orders ship from?
All orders are shipped from our U.S. shipping origin:
3660 W Pico Blvd, Los Angeles, California 90019, United States
How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation.
How long does delivery take?
Delivery times vary by location but generally range between 4 and 5 business days after shipment.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
What if my package is delayed or lost?
If your package is delayed beyond the estimated delivery window or appears lost, please contact our support team. We will work with the carrier to resolve the issue.
6. Returns & Exchanges
What is your return window?
You may request a return within 30 days from the date you receive your order.
How do I initiate a return?
Step-by-step process:
- Email us at support@oaxacahardware.com
- Include your order number
- Specify the item(s) you want to return
- Provide the reason for return (optional but helpful)
- Our team will review your request and send return instructions
What items are eligible for return?
Returned items must:
- Be unused and in original condition
- Include original packaging and accessories
- Show no signs of wear, installation, or damage
Do you charge restocking fees?
No. Oaxaca Hardware does not charge any restocking fees.
Who pays for return shipping?
Return shipping responsibility depends on the reason for return. Details will be provided by our support team during the return process.
7. Refunds
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 7 business days to the original payment method.
What if my refund is late or missing?
If you haven’t received your refund after the stated timeframe, please contact your bank or payment provider first. If the issue persists, contact our support team.
8. Damaged, Defective, or Incorrect Items
What should I do if my item arrives damaged or defective?
Please contact us within 48 hours of delivery. Include photos or videos clearly showing the issue so we can assist you quickly.
What if I receive the wrong item?
If you receive an incorrect or missing item, notify us immediately. We will correct the issue at no additional cost to you.
9. Warranty Information
Do your products come with a warranty?
Some products may include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page or provided with the item.
How do I make a warranty claim?
Contact our support team with your order number and details of the issue. We will guide you through the warranty process.
10. Account & Privacy
How is my personal data used?
We collect and use personal data in accordance with U.S. privacy laws and our Privacy Policy. Your information is used only for order processing, customer support, and service improvement.
Do you sell my personal data?
No. Oaxaca Hardware does not sell personal data. California residents may exercise their rights under applicable privacy laws.
11. Security & Fraud Prevention
How do you protect against fraud?
We use advanced security measures, order verification systems, and fraud detection tools to protect both customers and our business.
Can my order be canceled due to security checks?
In rare cases, orders may be delayed or canceled if flagged for verification. Our team will contact you if additional information is required.
12. Policy Updates
Can Oaxaca Hardware update these FAQs or policies?
Yes. We may update this FAQ and our policies at any time to reflect operational, legal, or regulatory changes. Updates take effect once posted on our website.
13. Need More Help?
If your question isn’t answered here, please contact us:
Email: support@oaxacahardware.com
Phone: +1 (323) 731-7971
Live Chat: Available on our website during business hours
We’re always here to help and ensure you have the best possible experience with Oaxaca Hardware.